TACA AIRLINES KEEPS BEST ON-TIME PERFORMANCE INDEXES IN NORTH, CENTRAL, AND SOUTH AMERICA

Sao Paulo - TACA Airlines maintains its leadership in on-time performance indexes in the Americas during its 2009 operation, according to a benchmark study carried out by the airline. The study compiles information published in web pages from competitors and the U.S. Department of Transportation (DOT). OTP (on-time performance) indexes calculated through a standardized formula in the industry.

"We know that our client values its time and therefore the airline carries-out a consistent effort to maintain high indexes of OTP," said Estuardo Ortiz, COO Avianca-TACA. "The teams at TACA work hard at delivering quality and excellence in every sense to contribute to a better flight experience and high-level customer satisfaction". 

TACA Airlines closed the year 2009 with an 88.89% on-time performance. Its nearest competitor was Copa with 87.6%. During 2009, TACA Airlines proactively sought actions to safely favor its on-time performance indexes. The airline relies on detailed operation metrics that enables accurate performance evaluation and therefore enables corrective actions when it applies.   

Among the months with better results are January with 92.02%, February with 92.65%, and October with 92.35% of on-time performance. This data is  compared with airline competitors as American, Continental, Copa, Delta and United. 

Picture: Carstino Delmonte/ Touristikpresse.net

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